Can not get on the Internet
Press and hold the windows key (has the windows flag on it) then press r. In the run box type cmd and press enter. Type ping www.google.com. If your internet is working you will get 4 packets sent 4 received and 0 lost. If this is the case press menu on your phone and restart, then go to Problem with web browser. If the ping was unsuccessful, unplug our modem and router for about 10 seconds, and then try it again. You can also try skipping your router and plugging directly into your modem to see if there is a problem with your router.
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